Patient Access & Scheduling Specialist

RIH Rhode Island Hospital; Rhode Island; On-site; USD 30,000 - 32,000; Full time

Job summary

Brown University Health at Rhode Island Hospital is seeking an Administrative Clerk to support patient visits through scheduling, registration, and billing duties. You will coordinate appointments, verify insurance, collect co-pays, and prepare patient records for clinicians within a hospital setting.

The role requires strong customer service, familiarity with medical terminology and billing codes, and the ability to multitask across scheduling and documentation systems in a fast-paced

Qualifications

• High School Diploma or equivalent is required.
• Proficiency with Windows and basic PC software.
• Knowledge of medical billing routines for physician offices.
• Knowledge of medical terminology, diagnosis codes, and procedure codes.
• Courteous telephone technique and strong customer service skills.
• Six months experience coding and billing using online billing system.

Responsibilities

• Schedules patients using the hospital's scheduling system and sets appointment type, clinic, and time.
• Schedules follow-up appointments using the online scheduling system.
• May schedule appointments for lab work, imaging, or referrals.
• Verifies demographics, insurance authorization, co-pays; collects payments.
• Enters diagnosis/service codes from encounter sheets in the online billing system.
• Pre-registers and registers patients using the billing system.
• Obtains and organizes medical records for physician use and ensures files are complete before treatment.
• Responds to telephone calls and provides mature customer service to patients and families.
• Mails informational material to new patients; coordinates with outside agencies as needed.

Skills

PC skills

Medical billing

Medical terminology

Telephone etiquette

Education

High School Diploma or equivalent

Tools

Epic

Cedaron

Online billing system

Job description

Brown University Health at Rhode Island Hospital is seeking an Administrative Clerk to support patient visits through scheduling, registration, and billing duties. You will coordinate appointments, verify insurance, collect co-pays, and prepare patient records for clinicians within a hospital setting.

The role requires strong customer service, familiarity with medical terminology and billing codes, and the ability to multitask across scheduling and documentation systems in a fast-paced