Patient Access & Scheduling Specialist

Brown-University-Health-1; Providence (RI); On-site; USD 30,000 - 32,000; Full time

Job summary

Brown University Health is seeking an administrative assistant to streamline patient visits with scheduling, registration, and billing duties in a hospital setting. The role includes preparing records, handling co-pays, and coordinating with departments to ensure timely care.

Occasional outreach to external agencies and policy-driven compliance are part of daily responsibilities, with emphasis on accuracy, courtesy, and patient-centered service.

Qualifications

• High School Diploma or equivalent.
• Knowledge of medical billing routines for physician offices.
• Knowledge of medical terminology, diagnosis codes, and procedure codes.
• Courteous telephone technique and good customer service skills.
• Approximately 6–12 months of experience coding and billing with online billing systems.

Responsibilities

• Schedules patients using the hospital's scheduling system.
• Registers and pre-registers patients, handles co-pays and receipts.
• Verifies demographic data and insurance information.
• Collects co-payments and provides receipts.
• Maintains and retrieves patient records for clinical visits.
• Answers and makes calls to schedule and confirm appointments.

Skills

PC skills

Medical billing

Medical terminology

Phone etiquette

Customer service

Billing/coding

Education

High School Diploma

Tools

Online billing system

Job description

Brown University Health is seeking an administrative assistant to streamline patient visits with scheduling, registration, and billing duties in a hospital setting. The role includes preparing records, handling co-pays, and coordinating with departments to ensure timely care.

Occasional outreach to external agencies and policy-driven compliance are part of daily responsibilities, with emphasis on accuracy, courtesy, and patient-centered service.