Patient Scheduling & Service Concierge

Brown University Health; Providence (RI); On-site; USD 24,796 - 35,569; Full time

Job summary

Brown University Health in Providence seeks a dedicated professional to schedule patients and manage customer service at their practice. Responsibilities include accurately registering patients, scheduling appointments, and handling a high volume of phone calls while ensuring excellent service and patient confidentiality.

The ideal candidate will possess a high school diploma, excellent data entry skills, and familiarity with customer service principles. The position is a full-time role, adhering to a Monday to Friday work schedule.

Qualifications

• Proficient in relevant computer applications.
• Ability to handle stressful situations appropriately.
• Bi-lingual is preferred but not required.

Responsibilities

• Accurately register patients and schedule appointments.
• Manage large volumes of inbound and outbound calls.
• Resolve problems and implement solutions.
• Maintain records of all customer interactions.
• Communicate effectively with patients and medical staff.

Skills

Customer service practices

Data entry

Typing skills

Interpersonal skills

Computer applications

Education

High school diploma or GED

Job description

Brown University Health in Providence seeks a dedicated professional to schedule patients and manage customer service at their practice. Responsibilities include accurately registering patients, scheduling appointments, and handling a high volume of phone calls while ensuring excellent service and patient confidentiality.

The ideal candidate will possess a high school diploma, excellent data entry skills, and familiarity with customer service principles. The position is a full-time role, adhering to a Monday to Friday work schedule.