Patient Scheduling & Service Specialist

Brown-University-Health-1; Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health in Providence, RI is seeking an clerk to register patients, schedule appointments, and manage a high volume of calls while maintaining accurate EMR records. You will serve as the primary communication link among patients, medical staff, and the public, ensuring confidentiality and excellent service.

The role requires a high school diploma, proficiency with standard computer applications, and the ability to handle stressful situations calmly and professionally.

Qualifications

• High school diploma or GED required.
• Proficiency in standard computer applications.
• Experience in customer service and data entry.
• Ability to handle stressful situations and communicate clearly.
• Bilingual ability preferred but not required.
• Ability to work with patients, staff and the public professionally.

Responsibilities

• Register patients and schedule appointments.
• Handle inbound and outbound calls.
• Resolve issues by clarifying and researching solutions.
• Maintain EMR records of interactions.
• Serve as central link between patients and staff.
• Operate computer and IT equipment.
• Keep equipment operational and report malfunctions.

Skills

Computer literacy

Customer service

Data entry

Stress management

Clear communication

Bilingual preference

Interpersonal skills

Education

High school diploma or GED

Tools

EMR software

Job description

Brown University Health in Providence, RI is seeking an clerk to register patients, schedule appointments, and manage a high volume of calls while maintaining accurate EMR records. You will serve as the primary communication link among patients, medical staff, and the public, ensuring confidentiality and excellent service.

The role requires a high school diploma, proficiency with standard computer applications, and the ability to handle stressful situations calmly and professionally.