Patient Scheduling Specialist: Create Calm, Positive Clinic Visits

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; United States; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) match

Parental leave

Paid volunteer time off

DEI and social impact culture

Job summary

Duly Health and Care is seeking a friendly and detail‑oriented Front Desk Associate in Lisle, IL. You will greet patients, check in appointments, and manage a high-volume phone queue while ensuring accurate EPIC documentation.

The role requires a high school diploma or GED and at least three years of patient-facing experience. Compensation reflects hourly pay with potential incentives based on performance and coverage needs.

Qualifications

• High school diploma or GED required.
• Three years of patient/client-facing experience.

Responsibilities

• Welcomes patients and visitors and sets a positive tone.
• Checks in and schedules appointments following protocol.
• Answers high call volumes and assists patients over the phone.
• Verifies patient information and documents in EPIC.
• Reviews schedules and monitors daily to fill open slots.
• Pre-screens patients per departmental protocol and maintains scheduling reports.

Skills

Customer service

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a friendly and detail‑oriented Front Desk Associate in Lisle, IL. You will greet patients, check in appointments, and manage a high-volume phone queue while ensuring accurate EPIC documentation.

The role requires a high school diploma or GED and at least three years of patient-facing experience. Compensation reflects hourly pay with potential incentives based on performance and coverage needs.