Patient Access Specialist - Scheduling & Care Experience

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Elgin (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life & Disability insurance

Tuition Reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption & surrogacy benefit

Community engagement

Job summary

Duly Health and Care in Elgin, IL seeks a front desk/phone-based coordinator to support patient scheduling and information verification. The role emphasizes a friendly, service-driven patient experience and accurate documentation in EPIC, with onsite work Monday–Friday 8am–5pm.

The ideal candidate has at least 3 years of patient-facing experience, a strong focus on customer service, integrity, and reliability. Base pay reflects market value with opportunities for bonuses as part of total rewards.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone
• Patient Appointment Scheduling
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Patient-facing experience

Customer focus

Integrity

Job competence

Education

High school diploma or GED

Job description

Duly Health and Care in Elgin, IL seeks a front desk/phone-based coordinator to support patient scheduling and information verification. The role emphasizes a friendly, service-driven patient experience and accurate documentation in EPIC, with onsite work Monday–Friday 8am–5pm.

The ideal candidate has at least 3 years of patient-facing experience, a strong focus on customer service, integrity, and reliability. Base pay reflects market value with opportunities for bonuses as part of total rewards.