Patient Experience & Front Desk Coordinator

Duly Health and Care; Naperville (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Naperville, IL seeks a Patient Service Representative to greet patients, assist at the front desk, and manage appointments with a focus on superior customer service. You will use EPIC to update records, verify insurance, and collect copays while upholding HIPAA standards.

The role requires strong communication skills, attention to detail, and a collaborative attitude to support clinical staff and enhance patient access to care. Hours vary based on coverage needs.

Qualifications

• High School diploma or equivalent.
• 1 year medical office experience preferred.
• Front desk/reception experience preferred.

Responsibilities

• Greet patients and register them at check-in.
• Schedule and manage appointments; answer phones.
• Collect copays and verify demographics and insurance.
• Navigate EPIC to update records and run queries.
• Coordinate referrals and maintain patient confidentiality.

Skills

Customer service

EPIC EMR

Communication

Microsoft Office

Detail oriented

HIPAA compliance

Education

High School diploma

Tools

EPIC

Excel

MS Word

Job description

Duly Health and Care in Naperville, IL seeks a Patient Service Representative to greet patients, assist at the front desk, and manage appointments with a focus on superior customer service. You will use EPIC to update records, verify insurance, and collect copays while upholding HIPAA standards.

The role requires strong communication skills, attention to detail, and a collaborative attitude to support clinical staff and enhance patient access to care. Hours vary based on coverage needs.