Patient Experience Specialist - Front Desk & Scheduling

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Westmont (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave up to 12 weeks

Adoption and surrogacy assistance

Job summary

Duly Health and Care in Westmont, IL is seeking a patient service representative to deliver exceptional front desk service, greet patients, schedule appointments, collect co-pays, and manage referrals in EPIC.

You will work with a collaborative team in a physician-led organization, supporting access to care, maintaining confidentiality, and contributing to a positive patient experience.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Receptionist/front desk experience is strongly preferred.
• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.
• Skilled in operating phones, PCs, software and other IT systems.
• Proficient in Microsoft Office Suite including Excel, Word and Outlook.
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle sensitive information with discretion.
• Positive, professional, collaborative, adaptable attitude.

Responsibilities

• Greet patients warmly during check-in/check-out and appointment scheduling; maintain lobby cleanliness.
• Coordinate provider schedules to optimize availability and reduce wait times.
• Use EPIC to update patient demographics, verify insurance, generate forms, respond to emails, and document emergencies.
• Collect copays and service fees; reconcile daily financial transactions with accuracy.
• Answer multi-line phone system, route inquiries, and schedule appointments.
• Communicate information about Duly clinical personnel to patients and others.
• Assist with scheduling follow-up and referrals to appropriate specialists.
• Participate in daily/weekly team huddles to share updates and improvements.
• Monitor dashboards to identify gaps and escalate issues for process improvements.
• Maintain HIPAA compliance and protect patient confidentiality.
• Handle additional duties and special projects to support departmental goals.

Skills

Customer service

Verbal & written communication

EPIC EMR

Microsoft Office Suite

Phone scheduling

Education

High School diploma

Tools

EPIC

Microsoft Office

Job description

Duly Health and Care in Westmont, IL is seeking a patient service representative to deliver exceptional front desk service, greet patients, schedule appointments, collect co-pays, and manage referrals in EPIC.

You will work with a collaborative team in a physician-led organization, supporting access to care, maintaining confidentiality, and contributing to a positive patient experience.