Patient Scheduling Specialist — Call Center Expert

University of Utah Health; Salt Lake City (UT); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

University of Utah Health is seeking a patient-scheduling call center specialist to deliver high-quality customer service by handling inbound and outbound calls and coordinating with medical staff and departments.

The role emphasizes accuracy, timeliness, and professionalism; prior experience in communications or customer service is required, with knowledge of Epic and Outlook preferred.

Competenze

• Excellent customer service and willingness to help.
• Strong verbal and written communication.
• Ability to resolve calls with one-contact resolution.
• Proficient with Microsoft Office applications.
• Typing speed of at least 45 WPM.
• Maintain professionalism and productivity under pressure.
• Ability to multitask in a fast-paced environment.
• Punctual and reliable attendance.
• One year of related experience in communications or customer service.

Mansioni

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional manner.
• Coordinates services according to policies, providing customer education as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts including scheduling requests, provider messages, inquiries, complaints and feedback calls.
• Performs other administrative tasks as assigned by the manager.

Conoscenze

Customer service

Verbal communication

Written communication

Typing 45 WPM

Multitasking

Professional demeanor

Formazione

One year of experience in communications or customer service

Strumenti

Epic

Outlook

Descrizione del lavoro

University of Utah Health is seeking a patient-scheduling call center specialist to deliver high-quality customer service by handling inbound and outbound calls and coordinating with medical staff and departments.

The role emphasizes accuracy, timeliness, and professionalism; prior experience in communications or customer service is required, with knowledge of Epic and Outlook preferred.