Patient Scheduling Advocate | Call Center Pro

University of Utah; Salt Lake City (UT); On-site; USD 26,000 - 33,000; Full time

Job summary

University of Utah is seeking a Customer Advocate Spec to support patient scheduling in a call center environment. You will handle inbound and outbound calls, assist with provider messaging, and ensure accurate information flow among medical staff and departments.

The role emphasizes excellent customer service, timely responsiveness, and adherence to scheduling policies. Preferred experience includes Epic and Outlook, with strong typing and multitasking abilities in a fast-paced clinical setting.

Qualifications

• Provided excellent customer service with professional communication.
• Able to resolve inquiries with effective one-call resolution.
• Proficient with Microsoft Office applications and scheduling tools.
• Typing speed of at least 45 WPM and ability to multitask in a fast-paced environment.

Responsibilities

• Provides excellent customer service by resolving concerns and inquiries in a professional manner.
• Coordinates services per policies, providing customer education as needed.
• Maintains schedule adherence and productivity standards.
• Handles patient scheduling requests and provider messages; manages calls and inquiries.
• Performs other administrative duties as assigned by the manager.

Skills

Excellent customer service

Verbal and written communication

One-call resolution

Microsoft Office

Typing 45 WPM

Professional demeanor

Multi-tasking

Process adherence

punctuality

Tools

Epic

Outlook

Job description

University of Utah is seeking a Customer Advocate Spec to support patient scheduling in a call center environment. You will handle inbound and outbound calls, assist with provider messaging, and ensure accurate information flow among medical staff and departments.

The role emphasizes excellent customer service, timely responsiveness, and adherence to scheduling policies. Preferred experience includes Epic and Outlook, with strong typing and multitasking abilities in a fast-paced clinical setting.