Patient Scheduling Advocate I - Call Center

Utah; South Jordan (UT); Hybrid; USD 38,000 - 46,000; Full time

Job summary

University of Utah Health Hospitals and Clinics is seeking a call center specialist to support patient scheduling and provider messaging. The role focuses on delivering high-quality customer service and accurate information flow between medical staff and departments.

Responsibilities include handling inbound/outbound calls, maintaining scheduling integrity, and multi-tasking in a fast-paced environment. Hybrid work setup available; prior Epic/Outlook experience is preferred.

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal communications

Written communications

Microsoft Office

Typing 45 WPM

Time management

Multitasking

One call resolution

Punctuality

Tools

Outlook

Epic

Job description

University of Utah Health Hospitals and Clinics is seeking a call center specialist to support patient scheduling and provider messaging. The role focuses on delivering high-quality customer service and accurate information flow between medical staff and departments.

Responsibilities include handling inbound/outbound calls, maintaining scheduling integrity, and multi-tasking in a fast-paced environment. Hybrid work setup available; prior Epic/Outlook experience is preferred.