Epic Scheduling & Patient Care Liaison

University of Utah Health; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Utah Health is seeking a patient scheduling coordinator to serve as the liaison between patients and clinical staff during the appointment journey. You will handle complex inquiries, schedule multiple procedures, and assist with prior authorization and payments as needed.

This role requires coordinating across departments, maintaining accurate records, and ensuring smooth patient flow at Salt Lake City locations.

Qualifications

• Experience coordinating healthcare appointments and referrals.
• Knowledge of insurance verification and authorization processes.
• Ability to manage EPIC work queues and administrative workflows.

Responsibilities

• Schedules and coordinates appointments across departments and facilities.
• Manages waitlists and adjusts capacity for scheduling across locations.
• Confirms appointments and provides pre-procedure instructions to patients.
• Tracks and validates patient records from outside organizations.

Skills

Scheduling coordination

Insurance verification

EPIC navigation

Microsoft Office

Communication

Multiple appointment management

Interdepartmental liaison

Tools

Epic Systems

Microsoft Word

Microsoft Excel

Outlook

Job description

University of Utah Health is seeking a patient scheduling coordinator to serve as the liaison between patients and clinical staff during the appointment journey. You will handle complex inquiries, schedule multiple procedures, and assist with prior authorization and payments as needed.

This role requires coordinating across departments, maintaining accurate records, and ensuring smooth patient flow at Salt Lake City locations.