Patient Scheduling Advocate — Call Center

University of Utah; Murray (UT); On-site; USD 39,000 - 49,000; Full time

Job summary

The University of Utah is seeking a Customer Advocate Spec in Murray, UT to support patient scheduling, provider messaging, and operator services in a call center environment. The role emphasizes accurate information flow among medical staff and departments, with no clinical patient care responsibilities.

The position prioritizes excellent customer service, punctuality, and strong communication skills; familiarity with Epic and Outlook is a plus. 40 hours weekly, day shift, benefits eligible.

Qualifications

• Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).
• Experience with Epic and Outlook.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Communication

One-call resolution

Microsoft Office

Typing 45 WPM

Professionalism

Multi-tasking

Customer request management

Punctuality

Tools

Epic

Outlook

Job description

The University of Utah is seeking a Customer Advocate Spec in Murray, UT to support patient scheduling, provider messaging, and operator services in a call center environment. The role emphasizes accurate information flow among medical staff and departments, with no clinical patient care responsibilities.

The position prioritizes excellent customer service, punctuality, and strong communication skills; familiarity with Epic and Outlook is a plus. 40 hours weekly, day shift, benefits eligible.