Patient Services & Scheduling Specialist

Talentify; Salt Lake City (UT); On-site; USD 44,000 - 60,000; Full time

Job summary

University of Utah Health in Salt Lake City is seeking a patient scheduling coordinator to serve as the liaison between patients and clinical staff throughout their appointment journey. The role handles complex inquiries, schedules multiple appointments, coordinates surgical procedures, and assists with prior authorizations and payments, with moderate guidance and independent judgment.

Candidates should have experience in healthcare coordination and strong knowledge of Epic, insurance

Qualifications

• Two years of experience in healthcare coordination or administrative role.
• Knowledge of EPIC scheduling workflows and related processes.
• Ability to verify insurance benefits and authorizations.

Responsibilities

• Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging, and care across departments and specialties.
• Manages waitlists, opens appointment slots, and adjusts appointment capacity across locations and clinics.
• Confirms appointments and provides pre-procedure instructions to patients.
• Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
• Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
• Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
• Completes outreach for new patient visits, transfer-of-care scheduling.
• May provide administrative support for clinic.

Skills

Epic scheduling

Registration & referrals

Insurance verification

Multi-location scheduling

Communication skills

Microsoft Office

Healthcare coordination

Team liaison

Tools

Epic

Microsoft Office

Job description

University of Utah Health in Salt Lake City is seeking a patient scheduling coordinator to serve as the liaison between patients and clinical staff throughout their appointment journey. The role handles complex inquiries, schedules multiple appointments, coordinates surgical procedures, and assists with prior authorizations and payments, with moderate guidance and independent judgment.

Candidates should have experience in healthcare coordination and strong knowledge of Epic, insurance