Patient Scheduling & Service Specialist

UNC Health; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Durham, NC is seeking an on-site, full-time Scheduler/Registration support role. The position focuses on accurate demographic capture, scheduling procedures, and communicating prep information to patients and office staff. Requires a high school diploma and healthcare exposure was preferred.

The role emphasizes teamwork, efficient scheduling, and maintaining current knowledge of scheduling software. Onsite work with day hours and standard 40-hour weeks.

Qualifications

• High School Diploma or GED plus one year of related experience or training required.
• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes.
• Medical terminology desired.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures.
• Accurately communicates procedure and prep information to patient and physician office staff.
• Obtains accurate and valid physician orders for all procedures.
• Consistently achieves productivity and customer satisfaction goals.
• Distributes updated department schedules in a timely manner.
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serves as a departmental receptionist and office assistant as needed.
• Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Skills

Customer service

Attention to detail

Medical terminology

Data entry

Education

High School Diploma or GED

Job description

UNC Health in Durham, NC is seeking an on-site, full-time Scheduler/Registration support role. The position focuses on accurate demographic capture, scheduling procedures, and communicating prep information to patients and office staff. Requires a high school diploma and healthcare exposure was preferred.

The role emphasizes teamwork, efficient scheduling, and maintaining current knowledge of scheduling software. Onsite work with day hours and standard 40-hour weeks.