Patient Services & Scheduling Specialist

UNC REX Healthcare; Hillsborough (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health is seeking an administrative representative in Hillsborough, NC, to handle patient interactions, scheduling, check-in/out, and payment collection. The role requires processing insurance details, verifying eligibility, and maintaining PHI security. Onsite work with standard 40-hour weeks and day schedule.

Prior clerical experience is preferred, with a high school diploma or GED required. Applicants should understand UNC Health policies and revenue cycle procedures, and demonstrate

Qualifications

• Customer focus: prioritizes the customer and resolves issues.
• Proficient in Microsoft Office to prepare reports and documents.
• Familiar with scheduling systems and ability to manage queues.

Responsibilities

• Interact with patients, visitors, and staff while complying with policies and HIPAA.
• Schedule and manage appointments, collect payments, balance cash, and ensure revenue cycle compliance.
• Verify demographics/insurance, check eligibility, and handle PHI securely.

Skills

Customer Focus

Microsoft Office

Scheduling system

Education

High school diploma or GED

Tools

Epic scheduling system

Job description

UNC Health is seeking an administrative representative in Hillsborough, NC, to handle patient interactions, scheduling, check-in/out, and payment collection. The role requires processing insurance details, verifying eligibility, and maintaining PHI security. Onsite work with standard 40-hour weeks and day schedule.

Prior clerical experience is preferred, with a high school diploma or GED required. Applicants should understand UNC Health policies and revenue cycle procedures, and demonstrate