Hybrid Patient Scheduling & Front Desk Specialist

UNC Health Care; Raleigh (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care is hiring a Scheduling/Customer Service Representative to support accurate scheduling of procedures and patient registrations in a hybrid work setting. The role emphasizes coordinating with patients, physicians, and staff to gather complete demographic and medical information and ensure proper documentation for managed care and government payors.

Qualified applicants typically have a high school diploma or GED, healthcare exposure, exceptional customer service, and familiarity

Qualifications

• High school diploma or GED; one year related experience or training.
• Healthcare experience with patient registration or scheduling preferred.
• Exceptional customer service and strong organizational skills.
• Medical terminology knowledge desirable.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
• Accurately communicates procedure and prep information to patient and physician office staff.
• Obtains accurate and valid physician orders for all procedures.
• Consistently achieves productivity and customer satisfaction goals.
• Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serves as a departmental receptionist and office assistant as needed.
• Perform Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Skills

Customer service

Organizational skills

Medical terminology

Education

High school diploma or GED

Tools

Scheduling software

Job description

UNC Health Care is hiring a Scheduling/Customer Service Representative to support accurate scheduling of procedures and patient registrations in a hybrid work setting. The role emphasizes coordinating with patients, physicians, and staff to gather complete demographic and medical information and ensure proper documentation for managed care and government payors.

Qualified applicants typically have a high school diploma or GED, healthcare exposure, exceptional customer service, and familiarity