Patient Scheduling & Customer Care Specialist

UNC Health; United States; On-site; USD 39,000 - 56,000; Full time

Job summary

UNC Health in Durham, NC is seeking a Scheduling/Registration Clerk to ensure accurate scheduling and patient registrations. The role collaborates with patients and physician offices to gather demographics, prepare procedures, and obtain physician orders.

You’ll handle registrations for managed care and government payors, serve as receptionist as needed, and support scheduling software with strong customer service.

Qualifications

• High School Diploma or GED plus one year of related experience or training required.
• Healthcare setting experience preferred.
• Medical terminology desired.

Responsibilities

• Ensures accuracy and completeness of scheduled procedures.
• Communicates procedure and prep information to patients and staff.
• Obtains accurate physician orders for procedures.
• Meets productivity and customer satisfaction goals.
• Distributes updated department schedules with complete clinical information.
• Maintains knowledge of diagnostic procedures and scheduling software.
• Serves as departmental receptionist and office assistant as needed.
• Performs registrations for patients including managed care contracts and government payors.

Skills

Customer service

Scheduling

Medical terminology

Communication

Education

High School Diploma or GED

Tools

Scheduling software

Job description

UNC Health in Durham, NC is seeking a Scheduling/Registration Clerk to ensure accurate scheduling and patient registrations. The role collaborates with patients and physician offices to gather demographics, prepare procedures, and obtain physician orders.

You’ll handle registrations for managed care and government payors, serve as receptionist as needed, and support scheduling software with strong customer service.