Patient Scheduling & Administrative Specialist

UNC Health Care; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health Care in Chapel Hill is seeking an administrative representative to support front-end operations. You will interact with patients, visitors, and staff, schedule and reschedule appointments, and assist with check-in/check-out processes and payments.

The role emphasizes handling PHI securely, adhering to revenue cycle and audit requirements, and providing courteous customer service in a fast-paced clinic environment.

Qualifications

• Customer-focused professional with ability to resolve inquiries and problems.
• Proficient in Microsoft Office and scheduling systems.
• Ability to manage multiple tasks, maintain PHI securely, and adhere to policies.

Responsibilities

• Interact with patients, visitors, and staff while following UNC Health policies and HIPAA guidelines.
• Schedule, reschedule, and manage appointments; handle check-in/out and payments; balance and reconcile cash.

Skills

Customer Focus

Technical proficiency

Microsoft Office

Scheduling system

Coachability

Accountability

Fiscal responsibility

Conflict resolution

Education

High school diploma

Higher-level degree may satisfy requirement

Job description

UNC Health Care in Chapel Hill is seeking an administrative representative to support front-end operations. You will interact with patients, visitors, and staff, schedule and reschedule appointments, and assist with check-in/check-out processes and payments.

The role emphasizes handling PHI securely, adhering to revenue cycle and audit requirements, and providing courteous customer service in a fast-paced clinic environment.