Patient Scheduling & Pre-Registration Specialist

Midwest Orthopedia & Musculoskeletal Alliance; Milwaukee (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Midwest Orthopedia & Musculoskeletal Alliance is seeking a compassionate Medical Scheduler to handle incoming calls, collect demographics and insurance information, and schedule provider appointments using our EMR system. You will be the first point of contact for patients and referring providers, delivering accurate information with warmth and professionalism.

This role supports pre-registration, insurance verification, and clerical tasks within a busy call center.

Qualifications

• High School diploma or equivalent.
• 1-5 years of work experience in a similar patient scheduling role and/or provider practice preferred.
• Customer service experience, preferable in a call center environment.
• Knowledge of managed care policies and insurance requirements preferred.

Responsibilities

• Scheduling responsibilities: Obtains complete and accurate clinical, demographic and financial information during the scheduling process.
• Pre-registration responsibilities: Completes the pre-registration and insurance verification and communicates financial responsibility during patient calls.
• Clerical/customer service responsibilities: Performs clerical duties and maintains customer service according to Pre-Arrival department guidelines.
• Follow all HIPAA & OSHA standards
• Other tasks and responsibilities as assigned

Skills

Customer service

Communication skills

English proficiency

Job description

Midwest Orthopedia & Musculoskeletal Alliance is seeking a compassionate Medical Scheduler to handle incoming calls, collect demographics and insurance information, and schedule provider appointments using our EMR system. You will be the first point of contact for patients and referring providers, delivering accurate information with warmth and professionalism.

This role supports pre-registration, insurance verification, and clerical tasks within a busy call center.