Patient Access & Scheduling Specialist

Access Sports Medicine & Orthopaedics Pllc; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Access Sports Medicine & Orthopaedics Pllc is seeking a Call Center Operator to support the Patient Access team with scheduling, registration, and receptionist duties. This role emphasizes patient-centered care and process improvement in a fast-paced medical office environment.

You will handle reminder calls, triage messaging, and switchboard coverage while upholding strict confidentiality and professional customer service. Teamwork and clear communication are essential to success.

Qualifications

• High School diploma or equivalent.
• Customer service or call center experience preferred.
• Excellent communication and phone skills required.

Responsibilities

• Schedule appointments from referrals received via fax, online, or ATC referrals.
• Make reminder calls to notify patients of upcoming appointments.
• Answer and route calls on the switchboard to cover coverage.
• Protect patient information and maintain confidentiality.
• Assist with training new staff and contribute to process improvements.

Skills

Customer service

Phone etiquette

Scheduling

Education

High School diploma

Tools

Phone system

Job description

Access Sports Medicine & Orthopaedics Pllc is seeking a Call Center Operator to support the Patient Access team with scheduling, registration, and receptionist duties. This role emphasizes patient-centered care and process improvement in a fast-paced medical office environment.

You will handle reminder calls, triage messaging, and switchboard coverage while upholding strict confidentiality and professional customer service. Teamwork and clear communication are essential to success.