Patient Scheduling & Front Desk Specialist

LE0010 Stanford Health Care; Redwood City (CA); On-site; USD 69,000 - 77,000; Full time

Job summary

Stanford Health Care is seeking a Patient Administrative Specialist to support new patient coordination, surgery scheduling, and front-office functions in an outpatient setting. The role emphasizes registration, referrals, and efficient communication with patients and staff.

The position requires a high school diploma or GED and at least one year of healthcare experience, with proficiency in Windows-based software and EMR systems.

Qualifications

• High school diploma or GED required.
• At least 1 year of healthcare related experience or external healthcare exposure preferred.
• Familiarity with Windows-based office software, basic medical terminology, and strong communication skills.

Responsibilities

• Handle new patient coordination, surgery scheduling, and front-office duties in outpatient clinics.
• Register and greet patients, verify insurance, and assist with appointments and billing inquiries.
• Manage calls, messages, faxes, mail, and documentation in EMR systems and databases.
• Communicate effectively with patients, providers, and clinic staff; coordinate scheduling and referrals.
• Assist in orienting and onboarding new PAS staff and maintain service excellence.

Skills

Excellent communication

Strong written and verbal skills

Active listening

Time management

Problem solving

Customer service orientation

Education

High School Diploma/GED

Tools

EMR systems

Windows OS

Job description

Stanford Health Care is seeking a Patient Administrative Specialist to support new patient coordination, surgery scheduling, and front-office functions in an outpatient setting. The role emphasizes registration, referrals, and efficient communication with patients and staff.

The position requires a high school diploma or GED and at least one year of healthcare experience, with proficiency in Windows-based software and EMR systems.