Patient Admin Specialist II — Front Desk & Scheduling

Stanford Health Care; California; On-site; USD 50,000 - 55,000; Full time

Job summary

Stanford Health Care in Palo Alto is seeking a Patient Administrative Specialist II to handle new patient coordination, surgery scheduling, and front-office tasks in the outpatient clinic. The role supports daily clinic operations and offers a clear career ladder across four SEIU levels.

The PAS II will handle registration, scheduling, communication with patients and providers, and basic documentation while maintaining exceptional patient service and professional demeanor at all times.

Qualifications

• High school diploma or GED or equivalent required.
• Knowledge of Windows-based office software and basic computer terms.
• Strong written and verbal communication skills and professional phone etiquette.
• Ability to manage multiple priorities and provide excellent patient service.

Responsibilities

• Greet and register patients; check-in and check-out, verify insurance.
• Schedule appointments and manage referrals according to guidelines.
• Handle a high volume of patient calls and route messages.
• Maintain documentation and use EMR systems to update records.

Skills

Registration

Scheduling

Phone handling

EMR systems

Education

High school diploma or GED

Tools

Windows-based software

Multi-line phone systems

Job description

Stanford Health Care in Palo Alto is seeking a Patient Administrative Specialist II to handle new patient coordination, surgery scheduling, and front-office tasks in the outpatient clinic. The role supports daily clinic operations and offers a clear career ladder across four SEIU levels.

The PAS II will handle registration, scheduling, communication with patients and providers, and basic documentation while maintaining exceptional patient service and professional demeanor at all times.