Patient Experience & Surgery Scheduling Specialist II

Stanford Health Care; California; On-site; USD 50,000 - 56,000; Full time

Job summary

Stanford Health Care is seeking a Patient Administrative Specialist II to manage new patient coordination, surgery scheduling, and front-office tasks in outpatient clinics at Palo Alto. The role includes greeting patients, verifying insurance, register/check-out, messaging, and documentation in EMR systems.

The PAS II level progression covers increased responsibilities across registration, appointment scheduling, and patient communications.

Qualifications

• High school diploma or GED required.
• Strong written and phone communication skills.
• Knowledge of Windows-based office software and basic medical terminology.

Responsibilities

• Specialized Functions: patient interaction and registration, greet patients, verify insurance, assist with appointments, authorization, payments and scheduling.
• Referral management and appointment scheduling: track referrals and schedule appointments according to guidelines.
• Telephone and Messaging: handle high-volume calls, route messages, and manage patient correspondence.
• Documentation Management: manage faxes, mail, file documentation and maintain databases.
• Provider Coordination: communicate scheduling preferences and urgent needs with providers.

Skills

Communication skills

Phone skills

Customer service

Education

High school diploma or GED

Job description

Stanford Health Care is seeking a Patient Administrative Specialist II to manage new patient coordination, surgery scheduling, and front-office tasks in outpatient clinics at Palo Alto. The role includes greeting patients, verifying insurance, register/check-out, messaging, and documentation in EMR systems.

The PAS II level progression covers increased responsibilities across registration, appointment scheduling, and patient communications.