Patient Access & Scheduling Specialist

LE0010 Stanford Health Care; Redwood City (CA); On-site; USD 94,647,000 - 106,622,000; Full time

Job summary

Stanford Health Care in Redwood City, CA is seeking a Patient Administrative Specialist to handle new patient coordination, surgery scheduling, and front office tasks in outpatient clinics. The role involves greeting patients, verifying insurance, coordinating appointments, and supporting documentation and communication with providers.

The position requires at least 1 year of healthcare experience, a High School Diploma or GED, and proficiency with Windows-based software and EMR systems.

Qualifications

• High School Diploma or GED required.
• At least 1 year of healthcare experience required.
• Knowledge of Windows-based office software and basic medical terminology.
• Strong written and verbal communication skills; proficient phone etiquette.
• Ability to manage multiple priorities and provide compassionate patient service.
• Experience with EMR systems preferred.

Responsibilities

• Greet patients and complete registration check-in/check-out; verify insurance information.
• Assist patients with appointment scheduling and referrals; explain billing and scheduling process.
• Handle significant phone volume; route messages and manage patient correspondence.
• Maintain documentation; manage faxes, mail, and databases; process forms.
• Coordinate with providers and clinic staff to meet scheduling needs.

Skills

Patient interactions

Registration

Communication skills

Phone systems

Time management

Problem solving

Empathy

Attention to detail

Education

High School Diploma/GED

Tools

EMR systems

Windows-based software

Job description

Stanford Health Care in Redwood City, CA is seeking a Patient Administrative Specialist to handle new patient coordination, surgery scheduling, and front office tasks in outpatient clinics. The role involves greeting patients, verifying insurance, coordinating appointments, and supporting documentation and communication with providers.

The position requires at least 1 year of healthcare experience, a High School Diploma or GED, and proficiency with Windows-based software and EMR systems.