Patient Access Specialist I — Care Coordination & Scheduling

Stanford Health Care; United States; Remote; USD 36,000 - 45,000; Full time

Job summary

Stanford Medicine Partners is seeking a Medical Assistant to register patients, schedule appointments, and manage communications across departments. You will use EHR and practice management tools to coordinate care, answer inquiries, and route referrals while upholding HIPAA and compliance standards.

The role focuses on delivering excellent patient experiences in a high-volume environment with teamwork and accuracy in documentation and referrals.

Qualifications

• High school graduate or equivalent.
• Medical Assistant Diploma from an approved school/institution or equivalent documented training.
• 1 year of patient care experience in a medical office.
• 1 year of call center, and/or patient access experience preferred.
• Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.

Responsibilities

• Registers patients, schedules appointments, and updates patient registration.
• Resolves system red flags as they are encountered.
• Identifies insurance plans and referrals, updates insurance information as needed.
• Assists patients with general questions and coordinates referrals and care.
• Delivers basic knowledge regarding clinic processes and documents calls to proper departments.

Skills

Communication skills

Interpersonal skills

Telephone communication

Medical terminology

Education

High school diploma or equivalent

Medical Assistant Diploma

Tools

EHR systems

Practice management system

Job description

Stanford Medicine Partners is seeking a Medical Assistant to register patients, schedule appointments, and manage communications across departments. You will use EHR and practice management tools to coordinate care, answer inquiries, and route referrals while upholding HIPAA and compliance standards.

The role focuses on delivering excellent patient experiences in a high-volume environment with teamwork and accuracy in documentation and referrals.