Patient Scheduling & Experience Concierge (Hybrid)

Complete Care; Florida; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Career Growth Opportunities

Job summary

Complete Care in Maitland, FL is seeking a Scheduling Coordinator to manage new patient appointments and deliver an outstanding customer experience. As the first point of contact, you will schedule, educate patients, and coordinate with clinics to ensure a smooth visit.

This role supports a fast-paced healthcare environment; bilingual Spanish is a plus, with a hybrid schedule including office hours in Maitland and remote weekend coverage. Join us to help patients begin their healing journey.

Qualifications

• Customer service experience in scheduling or medical office settings.
• Experience using scheduling software, EHR systems, or CRM platforms.
• Proficient with Microsoft Office and general computer skills.
• Healthcare experience and Spanish bilingual skills are a plus.

Responsibilities

• Schedule, reschedule, and coordinate new patient appointments accurately and efficiently.
• Educate patients on what to expect during their first visit and answer questions with professionalism and empathy.
• Collaborate with clinics and internal departments to provide a seamless scheduling experience.
• Resolve scheduling conflicts, document patient interactions, and communicate issues proactively.

Skills

Customer service

Scheduling

Call center

Medical office

Tools

Scheduling software

EHR systems

CRM platforms

MS Office

Job description

Complete Care in Maitland, FL is seeking a Scheduling Coordinator to manage new patient appointments and deliver an outstanding customer experience. As the first point of contact, you will schedule, educate patients, and coordinate with clinics to ensure a smooth visit.

This role supports a fast-paced healthcare environment; bilingual Spanish is a plus, with a hybrid schedule including office hours in Maitland and remote weekend coverage. Join us to help patients begin their healing journey.