Patient Experience & Scheduling Coordinator

Confluent Health LLC; Tualatin (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Training program

Structured onboarding

Growth opportunities

Job summary

Confluent Health LLC is seeking a Front Desk Care Coordinator to deliver a welcoming, professional first impression for patients and visitors. You will manage check-in/out, scheduling, insurance verification, and phone inquiries while maintaining HIPAA privacy and patient confidentiality.

Training is provided for EMR navigation and scheduling workflows. The role emphasizes organization, multi-tasking, and compassionate communication in a fast-paced clinical setting.

Qualifications

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Job description

Confluent Health LLC is seeking a Front Desk Care Coordinator to deliver a welcoming, professional first impression for patients and visitors. You will manage check-in/out, scheduling, insurance verification, and phone inquiries while maintaining HIPAA privacy and patient confidentiality.

Training is provided for EMR navigation and scheduling workflows. The role emphasizes organization, multi-tasking, and compassionate communication in a fast-paced clinical setting.