Patient Experience Concierge & Scheduling Specialist

Humanitary Medical Center, INC; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Humanitary Medical Center, INC in Tampa, FL is seeking a Patient Service Coordinator to be the first point of contact for patients. You will schedule appointments, verify insurance, and maintain patient records in the EHR system to ensure smooth operations.

The role requires excellent customer service, strong communication, and the ability to coordinate with providers and staff while maintaining confidentiality.

Qualifications

• Previous experience in a medical office, clinic, or healthcare setting preferred.
• Knowledge of medical terminology and healthcare administrative processes is a plus.
• Familiarity with Electronic Health Record (EHR) systems.
• Strong communication and interpersonal skills.
• Excellent customer service and patient care skills.
• Organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic computer skills and scheduling software experience.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet and assist patients in a professional and friendly manner.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Verify patient insurance coverage and collect required documentation.
• Maintain and update accurate patient records in electronic health record (EHR) systems.
• Coordinate communication between patients, medical staff, and other departments.
• Check patients in and out for appointments.
• Process co-payments, balances, and basic billing inquiries.
• Ensure compliance with HIPAA and other privacy regulations.
• Assist with referrals, authorizations, and follow-up appointments.
• All other duties as assigned

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Multitasking

Privacy/confidentiality

Tools

EHR systems

Job description

Humanitary Medical Center, INC in Tampa, FL is seeking a Patient Service Coordinator to be the first point of contact for patients. You will schedule appointments, verify insurance, and maintain patient records in the EHR system to ensure smooth operations.

The role requires excellent customer service, strong communication, and the ability to coordinate with providers and staff while maintaining confidentiality.