Scheduling Coord. - New Patient

Complete Care, LLC; Florida; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental & Vision Insurance

Paid Time Off

401(k) with Company Match

Job summary

Complete Care, LLC is seeking a Scheduling Coordinator to manage new patient appointments and deliver an exceptional first impression. The role combines in-office scheduling with weekend remote support, requiring strong organizational and communication skills to guide patients before their visit.

In this fast-paced environment, you will educate patients, collaborate with clinics, and resolve scheduling issues while delivering outstanding customer service and a caring patient experience.

Qualifications

• Experience in customer service or scheduling roles.
• Experience with scheduling software, EHR, or CRM.
• Spanish language skills are a plus.

Responsibilities

• Schedule, reschedule, and coordinate new patient appointments accurately.
• Educate patients on what to expect during their first visit and answer questions with professionalism and empathy.
• Collaborate with clinics and internal departments to provide a seamless scheduling experience.
• Resolve scheduling conflicts, document patient interactions, and communicate issues proactively.

Skills

Customer service

Scheduling

Communication

Multitasking

Detail oriented

Tools

Scheduling software

EHR systems

CRM platforms

Microsoft Office

Job description

Scheduling Coord. - New Patient# Scheduling Coord. - New PatientCall Center - Maitland, FL 32751## OverviewPosition TypeFull Time## Description**Scheduling Coordinator | New Patient Scheduling & Customer Experience****Location:** Maitland, Florida **Schedule:**Monday Wednesday and Thursday 10 to 6 in Maitland Office and Saturday and Sunday 9-5 remote **Help Patients. Create Great First Impressions. Make a Difference.**At Complete Care, our mission is to transform injury care by delivering faster access, exceptional patient experiences, and superior outcomes. Through purposeful innovation, advanced technology, and empowered people, we are creating the future of healing our patients deserve. As a **Scheduling Coordinator**, you'll be one of the first people our patients interact with, helping them schedule their first appointment while providing a welcoming, informative, and compassionate experience. Your communication, organization, and attention to detail will help ensure every patient feels confident and prepared before they arrive.If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you.**What You'll Do*** Schedule, reschedule, and coordinate new patient appointments accurately and efficiently.* Educate patients on what to expect during their first visit and answer questions with professionalism and empathy.* Collaborate with clinics and internal departments to provide a seamless scheduling experience.* Resolve scheduling conflicts, document patient interactions, and communicate issues proactively.**You'll Thrive Here If You Are...*** Friendly, compassionate, and committed to providing exceptional customer service.* Organized and able to manage multiple priorities in a fast-paced environment.* Detail-oriented with strong communication and problem-solving skills.* Dependable, adaptable, and committed to delivering an outstanding patient experience.**What Success Looks Like*** New patients are scheduled accurately and efficiently.* Patients feel informed, welcomed, and prepared for their appointments.* Strong communication and collaboration with clinics and internal teams.* High-quality customer service with accuracy, professionalism, and attention to detail.**Why Complete Care?**We're a growing multidisciplinary healthcare organization committed to helping injured patients recover while creating meaningful career opportunities for our team members.Our Scheduling Coordinators play an essential role in delivering an exceptional patient experience from the very first phone call. We invest in training, coaching, and career development because we believe great patient care starts with great people.If you're looking for a career where your work matters and your service makes a difference, Complete Care is the place to grow.**Benefits*** Competitive Salary* Medical, Dental & Vision Insurance* 401(k) with Company Match* Paid Time Off* Paid Holidays* Company-Paid Life Insurance* Career Growth Opportunities**Apply Today**We're looking for a customer-focused professional who enjoys helping others, solving problems, and creating positive experiences for every patient.If you're ready to build a rewarding career with a growing healthcare organization, we'd love to hear from you.**Background Check Requirement:**Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: https://info.flclearinghouse.com/## Qualifications**Preferred Experience*** Customer service, scheduling, call center, or medical office experience.* Experience using scheduling software, EHR systems, or CRM platforms.* Strong computer skills and proficiency with Microsoft Office.* Healthcare experience and bilingual (Spanish) skills are a plus.