New Patient Scheduling Coordinator — Hybrid/Remote

Complete Care, LLC; Florida; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental & Vision Insurance

Paid Time Off

401(k) with Company Match

Job summary

Complete Care, LLC is seeking a Scheduling Coordinator to manage new patient appointments and deliver an exceptional first impression. The role combines in-office scheduling with weekend remote support, requiring strong organizational and communication skills to guide patients before their visit.

In this fast-paced environment, you will educate patients, collaborate with clinics, and resolve scheduling issues while delivering outstanding customer service and a caring patient experience.

Qualifications

• Experience in customer service or scheduling roles.
• Experience with scheduling software, EHR, or CRM.
• Spanish language skills are a plus.

Responsibilities

• Schedule, reschedule, and coordinate new patient appointments accurately.
• Educate patients on what to expect during their first visit and answer questions with professionalism and empathy.
• Collaborate with clinics and internal departments to provide a seamless scheduling experience.
• Resolve scheduling conflicts, document patient interactions, and communicate issues proactively.

Skills

Customer service

Scheduling

Communication

Multitasking

Detail oriented

Tools

Scheduling software

EHR systems

CRM platforms

Microsoft Office

Job description

Complete Care, LLC is seeking a Scheduling Coordinator to manage new patient appointments and deliver an exceptional first impression. The role combines in-office scheduling with weekend remote support, requiring strong organizational and communication skills to guide patients before their visit.

In this fast-paced environment, you will educate patients, collaborate with clinics, and resolve scheduling issues while delivering outstanding customer service and a caring patient experience.