Care Concierge: Patient Experience & Scheduling

Confluent Health LLC; Town of Mamaroneck (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(K) with employer match

EMR training

Structured onboarding

Career growth

Job summary

Confluent Health LLC is seeking a friendly, professional Care Coordinator to be the first voice and face for patients. You will manage front desk operations, verify insurance, schedule appointments, collect payments, and maintain HIPAA-compliant records.

You will receive comprehensive training, onboarding, and clear career growth paths within a fast-paced clinic environment. Ideal candidates have at least one year in a customer- or patient-facing role, strong multitasking and communication

Qualifications

• High School Diploma or GED required.
• 1 year of customer-facing or patient-facing experience required.
• Ability to multitask while staying organized and detail-oriented.
• Comfortable speaking on the phone with customers/patients.
• Basic computer skills; able to learn scheduling software and use email/spreadsheets.
• No prior medical experience required; comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and other payments accurately and professionally, including basic reconciliation.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Skills

Customer service experience

Multitasking

Phone etiquette

Computer literacy

Scheduling software

Education

High School Diploma or GED

Tools

EMR navigation

Job description

Confluent Health LLC is seeking a friendly, professional Care Coordinator to be the first voice and face for patients. You will manage front desk operations, verify insurance, schedule appointments, collect payments, and maintain HIPAA-compliant records.

You will receive comprehensive training, onboarding, and clear career growth paths within a fast-paced clinic environment. Ideal candidates have at least one year in a customer- or patient-facing role, strong multitasking and communication