Patient Scheduling & Customer Service Specialist

UNC Health; Cary (NC); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

UNC Health in Cary, NC is seeking a detail-oriented scheduler/registrations associate to join the patient access team. You will ensure accurate scheduling, register patients including Managed Care and Government Payors, and communicate clearly with patients and physician offices.

The role emphasizes high-quality customer service, organization, and knowledge of medical terminology to support efficient workflow and positive patient experiences in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED; one year of related experience or training.
• Healthcare setting experience preferred with patient registration or scheduling exposure.
• Medical terminology knowledge desired.

Responsabilités

• Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
• Accurately communicates procedure and prep information to patient and physician office staff.
• Obtains accurate and valid physician orders for all procedures.
• Consistently achieves productivity and customer satisfaction goals.
• Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serves as a departmental receptionist and office assistant as needed.
• Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Connaissances

Customer service

Organizational skills

Medical terminology

Formation

High school diploma or GED

Description du poste

UNC Health in Cary, NC is seeking a detail-oriented scheduler/registrations associate to join the patient access team. You will ensure accurate scheduling, register patients including Managed Care and Government Payors, and communicate clearly with patients and physician offices.

The role emphasizes high-quality customer service, organization, and knowledge of medical terminology to support efficient workflow and positive patient experiences in a fast-paced healthcare setting.