Patient Access & Scheduling Specialist

TalentAlly; Eastwood Park (NC); Vor Ort; USD 26.000 - 37.000; Vollzeit

Zusammenfassung

UNC Health in Chapel Hill, NC seeks a Care Access Specialist to serve as the information center and first point of contact for patients, staff, and physicians. You will assist in patient registration, schedule outpatient appointments, enter patient information, check in/out, and route calls to the appropriate teams.

Key responsibilities include verifying insurance and demographics, maintaining data accuracy, managing referrals, answering phones in Epic, and supporting clinic operations.

Qualifikationen

• Three years of customer service and/or clerical experience.
• High school diploma or GED required.

Aufgaben

• Provide excellent customer service in a busy call center or clinic.
• Verify insurance and demographics to ensure accurate billing.
• Schedule outpatient appointments and manage registrations.
• Check patients in/out and transfer calls to the right teams.
• Process referrals and coordinate care across clinics.
• Answer phones, messages, and in-basket tasks in Epic.
• Assist trainees and contribute to quality improvement.
• Perform other administrative tasks as needed.

Kenntnisse

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

UNC Health in Chapel Hill, NC seeks a Care Access Specialist to serve as the information center and first point of contact for patients, staff, and physicians. You will assist in patient registration, schedule outpatient appointments, enter patient information, check in/out, and route calls to the appropriate teams.

Key responsibilities include verifying insurance and demographics, maintaining data accuracy, managing referrals, answering phones in Epic, and supporting clinic operations.