Healthcare Scheduling & Patient Care Concierge

Kappa Alpha PSI Fraternity, Inc.; Cary (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Physicians Group Practices II, LLC is seeking a detail-oriented scheduling associate to ensure accurate and complete patient scheduling. The role supports registration for managed care and government payors and serves as a receptionist when needed.

Responsibilities include communicating procedure and prep details to patients and staff, obtaining accurate physician orders, and maintaining up-to-date scheduling information with proficiency in scheduling software.

Qualifications

• High school diploma or GED required; one year of related experience or training preferred.
• Healthcare setting experience and customer service skills highly valued.
• Knowledge of medical terminology is a plus.

Responsibilities

• Collaborate to ensure accuracy and completeness of scheduled procedures.
• Communicate procedure and prep information to patients and staff.
• Obtain accurate physician orders for procedures.
• Help achieve productivity and customer satisfaction goals.
• Distribute updated department schedules with complete clinical information.
• Maintain current clinical knowledge about procedures and scheduling software.
• Serve as department receptionist/office assistant as needed.
• Register patients including managed care and government payors.

Skills

Customer service

Office receptionist

Scheduling software

Registration systems

Education

High school diploma or GED

Tools

Scheduling software

Registration systems

Job description

UNC Physicians Group Practices II, LLC is seeking a detail-oriented scheduling associate to ensure accurate and complete patient scheduling. The role supports registration for managed care and government payors and serves as a receptionist when needed.

Responsibilities include communicating procedure and prep details to patients and staff, obtaining accurate physician orders, and maintaining up-to-date scheduling information with proficiency in scheduling software.