Patient Scheduling & Care Coordinator

Partner's Healthcare; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Mass General Brigham is seeking an experienced patient scheduling clerk for the 90 Blossom Street site in Boston. You will coordinate appointments, welcome patients, answer calls, and keep the electronic medical record accurate.

This full-time, onsite position requires strong organizational and customer-service skills, healthcare office experience, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience in a healthcare or clinical office setting preferred.
• Strong organizational and customer service skills.

Responsibilities

• Coordinate patient appointments and maintain scheduling records.
• Welcome patients and deliver outstanding customer service.
• Answer calls, handle routine inquiries, and schedule visits.
• Process forms, billing documents, and EMR updates.
• Serve as SME for scheduling, registration, and billing systems.
• Coordinate complex scheduling, including surgical blocks.
• Provide training and guidance to team members.
• Oversee daily practice operations and workflow with leadership.
• Manage preauthorizations, prescriptions, and test results.
• Collect co-payments when applicable.

Skills

MS Office

Office procedures

Phone handling

Written communication

Time management

Organization

Proofreading

Education

High School Diploma or GED

Tools

EMR systems

Billing systems

Job description

Mass General Brigham is seeking an experienced patient scheduling clerk for the 90 Blossom Street site in Boston. You will coordinate appointments, welcome patients, answer calls, and keep the electronic medical record accurate.

This full-time, onsite position requires strong organizational and customer-service skills, healthcare office experience, and the ability to manage multiple priorities in a fast-paced environment.