Patient Services Coordinator II — Seamless Scheduling

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham Beacon Hill Primary Care in Boston, MA is seeking a Patient Services Coordinator II. You will welcome and assist patients, handle scheduling, check-in/out, and manage registration, billing, and medical records in EPIC.

The role requires strong communication, discretion with confidential information, and excellent organizational skills to support physicians, nurses, and staff in a fast-paced environment.

Qualifications

• Strong communication and customer service skills.
• Proficiency with Office Suite and general office procedures.
• Ability to handle confidential patient information with discretion.

Responsibilities

• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer calls, respond to questions, and triage messages to the clinical team.
• Schedule appointments and maintain registration, appointments, billing, and medical records in EPIC.

Skills

Strong communication

Excellent organization

Time management

Team collaboration

Discretion with patient information

Customer service

Office computer skills

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Mass General Brigham Beacon Hill Primary Care in Boston, MA is seeking a Patient Services Coordinator II. You will welcome and assist patients, handle scheduling, check-in/out, and manage registration, billing, and medical records in EPIC.

The role requires strong communication, discretion with confidential information, and excellent organizational skills to support physicians, nurses, and staff in a fast-paced environment.