Patient Scheduler & Front Desk Lead (Medical Office)

Rutgers University; New Brunswick (NJ); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Competitive retirement benefits

Educational benefits

Life insurance

Employee discounts

Job summary

Rutgers University, the State University of New Jersey, seeks a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center in New Brunswick, NJ.

You will answer phones, register patients, schedule appointments, and assist with billing, acting as a liaison for RWJUH and the Health Center. The role requires strong front-d desk skills, excellent customer service, and the ability to handle confidential information with care.

Qualifications

• Computer skills and excellent customer service skills required.
• Demonstrated effective interpersonal skills.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
• Requires working with office equipment and confidential patient records and correspondence.
• Required to proofread and check documents for accuracy.
• Ability to multi-task.

Responsibilities

• Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
• Answers questions regarding organization and provides walk-in patients and callers with address, directions and other pertinent information.
• Schedules and maintains appointments through the Practice Management scheduling (IDX) program.
• Utilizes computer to process full registration information for new/established patients at every visit.
• Assists with cash collections/reconciliation.
• Actively participates in customer service and process improvement initiatives.

Skills

Customer service

Interpersonal skills

English proficiency

Office equipment

Proofreading

Multitasking

Job description

Rutgers University, the State University of New Jersey, seeks a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center in New Brunswick, NJ.

You will answer phones, register patients, schedule appointments, and assist with billing, acting as a liaison for RWJUH and the Health Center. The role requires strong front-d desk skills, excellent customer service, and the ability to handle confidential information with care.