Principal Receptionist/Patient Scheduler

Rutgers University; New Brunswick (NJ); Presencial; USD 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, prescription drug, and dental

Paid vacation and holidays

Competitive retirement benefits

Educational benefits

Life insurance

Employee discounts

Descripción de la vacante

Rutgers University, the State University of New Jersey, seeks a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center in New Brunswick, NJ.

You will answer phones, register patients, schedule appointments, and assist with billing, acting as a liaison for RWJUH and the Health Center. The role requires strong front-d desk skills, excellent customer service, and the ability to handle confidential information with care.

Formación

• Computer skills and excellent customer service skills required.
• Demonstrated effective interpersonal skills.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
• Requires working with office equipment and confidential patient records and correspondence.
• Required to proofread and check documents for accuracy.
• Ability to multi-task.

Responsabilidades

• Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
• Answers questions regarding organization and provides walk-in patients and callers with address, directions and other pertinent information.
• Schedules and maintains appointments through the Practice Management scheduling (IDX) program.
• Utilizes computer to process full registration information for new/established patients at every visit.
• Assists with cash collections/reconciliation.
• Actively participates in customer service and process improvement initiatives.

Conocimientos

Customer service

Interpersonal skills

English proficiency

Office equipment

Proofreading

Multitasking

Descripción del empleo

Position Details

Position Information

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center.

Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.

Among the key duties of this position are the following:

• Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
• Answers questions regarding organization and provides walk-in patients and callers with address, directions and other pertinent information.
• Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University (RWJUH) for appointments at the Health Center.
• Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient's demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
• Assists with cash collections/reconciliation.
• Actively participates in customer service and process improvement initiatives.

Salary Details

Minimum Salary: 25.740

Mid Range Salary: 26.240

Maximum Salary: 27.030

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours: 35.00

Daily Work Shift: Day

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

Teamsters 97

Payroll Designation

PeopleSoft

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

PERS

Qualifications

Minimum Education and Experience

• Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties, required.

Required Knowledge, Skills, and Abilities

• Computer skills and excellent customer service skills required.
• Demonstrated effective interpersonal skills.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
• Requires working with office equipment and confidential patient records and correspondence.
• Required to proofread and check documents for accuracy.
• Ability to multi-task.

Preferred Qualifications

• Experience in a medical office setting, including some billing, preferred.
• Bi-lingual skills (English/Spanish) preferred.
• Knowledge of medical terminology is preferred.
• Candidates having experience working in a Federally Qualified Health Center a plus.

Physical Demands and Work Environment

• Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects.
• Work Environment: Moderate noise

Posting Details

Posting Number: 26ST1958

Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus: Downtown New Brunswick

City: New Brunswick

State: NJ

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement