Surgical Scheduler & Patient Experience Lead (Mon-Fri)

IR Centers; Monroe Township (NJ); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

IR Centers at New Jersey Urology (NJU) seeks a Medical Receptionist / Surgical Scheduler to greet patients, check them in for appointments, and manage referral calls. You will schedule consultations and procedures with timeliness and professionalism in a private outpatient setting.

Responsibilities include using EMR to align physician availability with patient needs, maintaining accurate records, and communicating with clinicians and staff.

Formación

• Self-motivated with strong organizational and time management skills.
• Ability to communicate scheduling details clearly with patients and clinicians.
• Capable of multitasking in a fast-paced reception environment.
• Strong problem-solving and interpersonal skills to ensure patient satisfaction.
• Demonstrates teamwork, flexibility, and a positive attitude in all interactions.
• Proficient with computers and EMR software.

Responsabilidades

• Greet callers warmly and provide courteous service.
• Serve as first point of contact for patients at our practice.
• Use sound judgment when handling sensitive medical information.
• Answer calls within three-four rings for timely service.
• Accurately schedule appointments and update demographics/insurance.
• Confirm, cancel, reschedule, and update patient appointments.
• Match physician availability with patient needs in EMR.
• Schedule appointments based on clinic guidelines and staffing.
• Maintain scheduling systems and keep patient records current.
• Communicate with physicians and staff about scheduling concerns; consult office manager on issues.
• Process requests from other medical offices (faxing records, etc.).
• Address patient concerns efficiently and professionally; apply customer service principles.
• Handle other clerical duties as assigned by the office manager.

Conocimientos

Organization skills

Communication scheduling

Multitasking

Problem solving

Teamwork & adaptability

Computers & EMR proficiency

Descripción del empleo

IR Centers at New Jersey Urology (NJU) seeks a Medical Receptionist / Surgical Scheduler to greet patients, check them in for appointments, and manage referral calls. You will schedule consultations and procedures with timeliness and professionalism in a private outpatient setting.

Responsibilities include using EMR to align physician availability with patient needs, maintaining accurate records, and communicating with clinicians and staff.