Dental Front Desk Specialist - Patient Services

Rutgers University; The Ironbound (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, prescription, dental coverage

Paid vacation and holidays

Competitive retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University–Newark, Rutgers School of Dental Medicine, Endodontics, seeks a Clinical Services Representative I to join the front desk team. Under supervision, you will manage patient check-ins, verify demographics and insurance, schedule appointments, and direct patients to the appropriate clinics.

The role requires at least three years of clerical experience with billing or medical insurance, strong interpersonal skills, and proficiency in Word and Excel.

Qualifications

• Three years of progressively responsible clerical experience, including billing or medical insurance activities.
• Excellent interpersonal and communication skills, with strong computer literacy (Word and Excel).
• Prior front desk and patient intake experience is preferred.

Responsibilities

• Documents patients arriving for treatment and verifies demographics per policy.
• Obtains and updates insurance information and verifies copay/deductible requirements.
• Posts patient payments and generates receipts as needed.
• Provides excellent customer service and directs patients to the appropriate clinic areas.
• Manages appointments, referrals, and confirmations to ensure smooth scheduling.

Skills

Interpersonal communication

Computer literacy (Word & Excel)

Customer service

Education

Three years clerical experience including billing/medical insurance

Tools

AxiUm

Job description

Rutgers University–Newark, Rutgers School of Dental Medicine, Endodontics, seeks a Clinical Services Representative I to join the front desk team. Under supervision, you will manage patient check-ins, verify demographics and insurance, schedule appointments, and direct patients to the appropriate clinics.

The role requires at least three years of clerical experience with billing or medical insurance, strong interpersonal skills, and proficiency in Word and Excel.