Patient Revenue & Care Coordinator

Duke PA; Durham (NC); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Duke Health is seeking a dedicated on-site Customer Service/Billing Clerk to support daily clinic preparation, patient check-in/out, and payment processing in Durham, NC. The role involves handling patient records, coordinating labs, and explaining billing policies to patients.

The ideal candidate will have at least one year of patient-facing experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Qualifikationen

• Minimum high school education or equivalent.
• Minimum of one year experience in directly communicating with and serving patients.
• Experience in healthcare settings is preferred.

Aufgaben

• Prepare for clinic visits by reviewing next day patients and preparation activities.
• Check-in/out patients and verify demographics; edit Maestro Care as needed.
• Post co-payments and balances; collect payments.
• Coordinate labs/procedures and schedule tests.
• Explain billing policies to patients according to policies.
• Return/organize patient records and manage encounter forms.

Kenntnisse

Verbal communication

Written communication

Patient service

Telephone etiquette

Data entry

Medical terminology

Organization

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Duke Health is seeking a dedicated on-site Customer Service/Billing Clerk to support daily clinic preparation, patient check-in/out, and payment processing in Durham, NC. The role involves handling patient records, coordinating labs, and explaining billing policies to patients.

The ideal candidate will have at least one year of patient-facing experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced healthcare environment.