Patient Access & Revenue Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Duke Health is seeking an onsite Patient Revenue Management Organization coordinator to support clinic prep, patient check-in/out, and revenue cycle activities. The role involves processing orders, collecting payments, and coordinating labs and referrals within a Monday–Friday schedule.

The position emphasizes strong communication, attention to detail, and adherence to billing policies. Prior healthcare exposure is preferred, with opportunities to contribute to efficient patient flow and

Qualifications

• Strong verbal and written communication skills.
• Basic PC and data entry abilities.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize, prioritize work, and communicate clearly to customers.
• Ability to follow department policies on patient information, payments, and records.

Responsibilities

• Prepare for daily clinic activities and check-in/out patients.
• Process pre-visit orders, prepare patient charts, and handle billing steps.
• Collect co-payments and post balances; manage encounter forms.
• Coordinate lab tests, scheduling, and ancillary services per policy.
• Explain billing procedures to patients per PRMO policies.
• Answer calls and relay messages to clinicians and staff.

Skills

Verbal communication

Written communication

Basic PC/data entry

Medical terminology

Customer relationship management

Education

High school education

Job description

Duke Health is seeking an onsite Patient Revenue Management Organization coordinator to support clinic prep, patient check-in/out, and revenue cycle activities. The role involves processing orders, collecting payments, and coordinating labs and referrals within a Monday–Friday schedule.

The position emphasizes strong communication, attention to detail, and adherence to billing policies. Prior healthcare exposure is preferred, with opportunities to contribute to efficient patient flow and