Patient Registration Specialist - Nights & Compassionate Care

RCM Holdco; Indianapolis (IN); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative in Indianapolis to greet patients at check-in, collect accurate information, and navigate complex insurance details with care and efficiency.

The role requires strong customer service skills, the ability to work across multiple computer systems, and a commitment to patient empathy in a fast-paced hospital setting. Training will be provided, and the position offers stable hours and growth potential.

Qualifications

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients across multiple computer systems
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Skills

Customer service

Communication

Background check readiness

Job description

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative in Indianapolis to greet patients at check-in, collect accurate information, and navigate complex insurance details with care and efficiency.

The role requires strong customer service skills, the ability to work across multiple computer systems, and a commitment to patient empathy in a fast-paced hospital setting. Training will be provided, and the position offers stable hours and growth potential.