Patient Registration Specialist: Compassionate Front Desk

R1 RCM, Inc.; Carmel (IN); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative in the hospital setting to warmly greet patients, collect accurate information, and guide them through the registration process.

You will handle phones, explain insurance details, and support clinical teams during urgent situations, all while maintaining a compassionate, efficient patient experience. Training is provided, and this role offers a pathway into healthcare careers.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience required.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative in the hospital setting to warmly greet patients, collect accurate information, and guide them through the registration process.

You will handle phones, explain insurance details, and support clinical teams during urgent situations, all while maintaining a compassionate, efficient patient experience. Training is provided, and this role offers a pathway into healthcare careers.