Patient Registration Specialist — Compassionate Frontline Support

R1 RCM, Inc.; Kokomo (IN); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Training provided

Job summary

R1 RCM, Inc. is hiring a Patient Registration Customer Service Representative in Kokomo to welcome patients at hospital check-in. You will navigate registrations, answer questions, and gather accurate information with care and clarity, even in fast-paced environments, while training to handle diverse insurance details.

The role emphasizes compassion, teamwork with clinicians, and a commitment to a positive patient experience in healthcare. Prior experience helps, but training is provided.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience with patients.
• Ability to pass background check, drug test, and vaccination requirements.
• Healthcare experience preferred but not required.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Compassion

Education

High School Diploma or GED

Tools

CRM systems

Registration software

Job description

R1 RCM, Inc. is hiring a Patient Registration Customer Service Representative in Kokomo to welcome patients at hospital check-in. You will navigate registrations, answer questions, and gather accurate information with care and clarity, even in fast-paced environments, while training to handle diverse insurance details.

The role emphasizes compassion, teamwork with clinicians, and a commitment to a positive patient experience in healthcare. Prior experience helps, but training is provided.