Patient Registration Specialist – Insurance & Scheduling

UMass Memorial Health; United States; On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health is seeking a Registration Services Clerk to support patient intake at the Memorial campus. You will collect and verify demographics, insurance, and disclosures, ensuring proper signatures and HIPAA compliance.

This role supports ED, L&D, radiology, and lab scheduling, and coordinates multiple services for patients. The position emphasizes accuracy, high-volume teamwork, and strong communication skills in English; hospital-admissions experience and insurance knowledge are

Qualifications

• Proficient data-entry skills with attention to detail.
• Must have computer skills that include Windows and the ability to navigate.
• Customer service skills both verbal and written; with a variety of internal and external customers.
• Ability to work in a high volume, team-oriented environment.
• English speaking, reading and writing skills.
• Preferred: 1-2 years of data entry and/or customer service experience.
• Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
• Previous insurance verification experience.
• Bilingual speaking, reading, and writing skills.
• Demonstrated knowledge of medical terminology.

Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Obtains and verifies workman’s compensation and automobile coverage when required
• Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Performs Surgical Day admissions
• Performs bed control, transfers, discharges and admissions tasks
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.

Skills

Data entry

Customer service

English language

Windows

Medical terminology

Education

High School Diploma

Associate degree or certificate in Healthcare

Tools

Registration system software

Job description

UMass Memorial Health is seeking a Registration Services Clerk to support patient intake at the Memorial campus. You will collect and verify demographics, insurance, and disclosures, ensuring proper signatures and HIPAA compliance.

This role supports ED, L&D, radiology, and lab scheduling, and coordinates multiple services for patients. The position emphasizes accuracy, high-volume teamwork, and strong communication skills in English; hospital-admissions experience and insurance knowledge are