Patient Access & Registration Specialist

C240 UMass Memorial HealthAlliance-Clinton Hospital, Inc.; Leominster (MA); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health is seeking a Registration Services Clerk to accurately register patients and manage insurance verification, scheduling, and financial counseling tasks in a fast-paced hospital setting. You will collect payments, maintain records, and support efficient patient flow across departments.

The role requires strong data-entry, customer-service skills, and familiarity with registration systems; high attention to detail and English proficiency are essential for daily patient

Qualifications

• High school graduate or GED required.
• Associate degree or healthcare certificate preferred.
• Proficient data-entry skills with attention to detail.
• Customer service skills both verbal and written; with a variety of internal and external customers.
• Ability to work in a high volume, team-oriented environment.
• Bilingual abilities encouraged.

Responsibilities

• Accurately enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Obtains and verifies patient insurance coverage and follows guidelines to ensure pre-authorization and referrals.
• Schedules Radiology, Lab and basic ancillary service appointments and assists with ED/Delivery demographics when needed.
• Collects patient liabilities including deductibles, copays and balances prior to or on the day of service.
• Maintains accurate and timely records, logs and files; supports revenue cycle work queues.

Skills

Data entry

Customer service

English proficiency

Windows OS

Communication

Bilingual abilities

Education

High school diploma or GED

Associate degree or healthcare certificate

Tools

Registration system

HIPAA compliance knowledge

Job description

UMass Memorial Health is seeking a Registration Services Clerk to accurately register patients and manage insurance verification, scheduling, and financial counseling tasks in a fast-paced hospital setting. You will collect payments, maintain records, and support efficient patient flow across departments.

The role requires strong data-entry, customer-service skills, and familiarity with registration systems; high attention to detail and English proficiency are essential for daily patient