Evening Patient Access Representative

UMass Memorial Health; Groton (MA); On-site; USD 22,000 - 40,000; Full time

Job summary

UMass Memorial Health is seeking a Registration Services professional to support patient admissions and registration processes at our Marlborough campus. The role emphasizes accurate data entry, insurance verification, and scheduling across radiology, labs, and ancillary services.

Qualified candidates will have a High School Diploma (or higher), 1–2 years of data entry experience, strong customer service skills, and knowledge of medical terminology.

Qualifications

• Minimum 1–2 years of data entry experience.
• Proficient data-entry skills with attention to detail.
• Strong customer service skills both verbal and written.
• English speaking, reading and writing skills.
• Knowledge of medical terminology.
• Ability to work in a high volume, team-oriented environment.

Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Schedules Radiology, Lab, and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.

Skills

Data entry

Customer service

Medical terminology

Windows OS

English

Education

High School Diploma

Associate or Bachelor’s Degree in Business or Healthcare

Tools

EPIC

Job description

UMass Memorial Health is seeking a Registration Services professional to support patient admissions and registration processes at our Marlborough campus. The role emphasizes accurate data entry, insurance verification, and scheduling across radiology, labs, and ancillary services.

Qualified candidates will have a High School Diploma (or higher), 1–2 years of data entry experience, strong customer service skills, and knowledge of medical terminology.