Registration Services Representative II

4100 Newton-Wellesley Hospital; Newton (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Newton-Wellesley Hospital is seeking a patient registration specialist to provide exceptional front-desk service. You will gather patient information, verify insurance coverage, and ensure compliance with regulatory requirements in a patient-facing role.

Responsibilities include updating consents, documenting activities, reviewing plans and benefits, handling pre-authorizations, and supporting junior staff. This onsite position operates Monday–Friday with a 2:00pm–6:00pm shift.

Qualifications

• Education: High School Diploma or Equivalent required
• Experience: 1-2 years in patient registration or healthcare admin
• Proficient knowledge of medical terminology and insurance processes
• Experience with EHR systems and registration software
• Strong communication and detailed organizational abilities
• Ability to maintain patient confidentiality

Responsibilities

• Register patients accurately and efficiently, gather information
• Verify insurance coverage and benefits for patients
• Obtain consents and signatures per regulatory guidelines
• Document registration activities thoroughly
• Support junior staff and escalate issues when needed
• Collaborate with other departments to resolve registration issues

Skills

Medical terminology

Insurance processes

Registration procedures

EHR systems

Registration software

Communication skills

Organizational skills

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues. Does this position require Patient Care?

Essential Functions

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to elevate issues.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Qualifications

• Education: High School Diploma or Equivalent required
• Experience: 1-2 years required in patient registration, customer service, or a related healthcare administrative role.
• Knowledge, Skills and Abilities:
  • Proficient knowledge of medical terminology, insurance processes, and registration procedures.
  • Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
  • Experience working with electronic health record (EHR) systems and registration software.
  • Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
  • Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
  • Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

Additional Job Details

Monday - Friday 2:00pm-6:00pm

Remote Type: Onsite

Work Location: 2014 Washington Street

Scheduled Weekly Hours: 20

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.81 - $28.30/Hourly

Grade: 3

Benefits

We offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.